Cookie Policy

This Cookie Policy applies to the following websites and smartphone apps:

By using the said websites or apps, you consent to our use of cookies and similar technologies to upload and download data to and from your devices in accordance with the terms of this Cookie Policy.

1 – Owner information and contact details

Websites and apps are operated and owned by:

Connected Cars A/S Park Alle 355, 2605 Brøndby, Denmark Company registration no.: 38 15 30 80 hello@connectedcars.dk

2 – Processing of personal data by use of cookies

Connected Cars A/S’ use of cookies and similar technologies may entail processing of personal data, and we therefore recommend that you also read our Privacy Policy, describing our processing of personal data and your rights in that respect.

3 – Consent

By using the app or the website, you consent to Connected Cars A/S’ use of cookies and similar technologies as set out below. Full functionality of the website or the app cannot be obtained without the use of cookies and similar technologies; however, in the privacy settings of the app you can deactivate the data analysis and tracking of your use at any time. You have the right to withdraw your consent at any time by deleting the cookies in your browser and logging out of the website or deleting the app.

4 – What is a cookie or similar technology?

A cookie is a data file stored by a website or an app on your IT equipment such as your computer, tablet or smartphone. The purpose is to recognise the IT equipment to secure login but also to monitor your use of the website or the app.

Since the introduction of cookies more than 20 years ago, a large number of other similar technical solutions have appeared which have more or less the same functionalities; for example, apps can store data in local storage and websites in Local Storage (HTML5) and use this to recognise the IT equipment. Unique identifiers such as MAC address, installation IDs and other information about your IT equipment can also be used for the same purpose.

Today almost all websites and apps use cookies or similar technology. This is often necessary to be able to provide a satisfactory service, for example to secure login or remember settings.

A cookie or similar technology cannot see who you are, what your name is, where you live or whether the computer has one or multiple users. Nor can it spread viruses or other types of malware.

Some cookies or similar technologies are stored on your computer only while your browser is open; such cookies are called session cookies. Other cookies or similar technologies are stored on your IT equipment for a longer period of time; such cookies are called persistent cookies. When you return to a website, the cookie will automatically be renewed.

Cookies from parties other than the party who owns the website (third party cookies) are often stored. The contents of such cookies may be of a general nature, but they may also be analytical tools and embedded commentaries.

5 – Our use of cookies and other technologies

Cookies and similar technologies are needed to allow the website and the app to function, for example by remembering your language selection the next time you visit the website.

Cookies and similar technologies will also contribute to our overview of your use of the website and the app, allowing us to continually optimise our website and app in terms of debugging and your needs.

Here is the list of cookies and similar technologies used by the website as well as our partners in this respect:

Local storage

• Login solution (Persistent)
• Preferences and language selection (Persistent)
• Intercom Services (Persistent)
• Hotjar (Persistent)

Cookies

• Login solution (Persistent)
• Preferences and language selection (Persistent)
• Google Analytics (Persistent)
• Intercom Services (Persistent)
• Sentry (Persistent)
• Hotjar (Persistent)

Here is the list of cookies and similar technical solutions used by the app as well as our partners in this respect:

Local storage

• Login solution
• Sentry
• Google Analytics (Persistente)

6 – Necessary cookies

These cookies and similar technical solutions are necessary for the website and the app to provide a service expressly requested by the end user.

Sentry We use Sentry to optimise the operation of websites and apps. Sentry catches errors that you may experience as a user and transmits information about such errors as well as your user information to the Connected Cars development team. The information gathered by Sentry about your use, including information about you (such as user ID and IP address) and about your use of the website and apps (such as type of device and session logs), is transmitted to and stored on Sentry’s servers. Sentry will store a “token” on your device until you delete the app or the app’s data.

Intercom We use Intercom Services to support our users on the website and to analyse how our website is used in terms of support. We send a limited amount of information (such as acceptance date and email address) to Intercom, Inc. (“Intercom”). For further information on Intercom’s use of cookies and other technical solutions, please go to: https://www.intercom.com/terms-and-policies#cookie-policy.

Google Optimize Google Optimize is used to find out what resonates with our users. Google Optimize allow for easy experimentation and therefore improved user experience.

7 – Statistical cookies

These cookies are used for the operation of the website and the app. This includes, but is not limited to, counting the number of visitors or other information to be used for analytical purposes. Such cookies are also used in connection with questionnaires.

Google Analytics We use Google Analytics to analyse how users use the website. The information gathered by the cookie about your use (such as traffic data, including your IP address, and a unique user ID) is sent to and stored on Google’s servers. Cookies from Google Analytics are stored on your device for up to 2 years.

Google Analytics for Firebase We use Google Analytics for Firebase to analyse how users use the app. The information gathered by the cookies about your use (such as traffic data, including your IP address, and a unique user ID) is sent to and stored on Google’s servers. Cookies from Google Analytics for Firebase are stored on your device for up to 2 years.

Google Tag Manager Google Tag Manager is used to easily add/remove tags in the product without needing code changes. This provides better insight into our platform by tracking how it is used.

Hotjar Hotjar is used to understand and optimize user behavior on our web products that purely quantitative tracking tools cannot reveal.

8 – How to reject or delete cookies

You can reject cookies on your computer at any time by changing your browser settings. The location of the settings depends on what browser you use. However, please be aware that if you do this, some functions and services will be unavailable to you because they depend on the website to remember the choices you make.

You can reject cookies in your browser from Google Analytics here: http://tools.google.com/dlpage/gaoptout

You can reject cookies on your smartphone by deleting the app as well as the data stored by the app on your device.

9 – Deletion of cookies

Cookies that you have previously accepted can easily be deleted later. If you use a computer with a recent browser, you can delete your cookies by using the keyboard shortcut CTRL + SHIFT + Delete.

If the shortcut does not work and/or if you use a Mac, you need to first determine what browser you use and then click the relevant link:

Remember: If you use multiple browsers, you will need to delete cookies in all of them.

• Internet Explorer
• Mozilla Firefox
• Google Chrome
• Opera
• iPhone, iPad and other Apple devices
• Phones with Android OS

10 – Do you have questions?

If you have any comments or questions in respect of our information and/or processing of personal data, please contact us via email at hello@connectedcars.dk.

Latest update: January 28th 2021