Convert vehicle telematics data into business for your workshop
Transform your workshop operations with ConnectedWorkshop. Leverage real-time data to drive operational efficiency, streamline vehicle maintenance, and increase long-term customer loyalty.
From reactive to proactive with connected vehicle diagnostics
Our Connected Cars services explained
Increased aftersales
loyalty
Higher customer satisfaction
Better workshop planning
Immediate time
to value
Rapidly implement and quickly benefit from our plug-and-play solution, integrating with existing systems and enhancing operational efficiencies.
Benefits of using ConnectedWorkshop
Reach your customers
like never before
Build loyalty with proactive vehicle predictive analytics
Transitioning to proactive car maintenance can enhance customer loyalty with our dashboard feature that provides real-time data on car health, keeps you informed about leads, service schedules, and includes maintenance alerts for error codes and warning lamps.
Convert leads to business with ease
Streamline the conversion of leads into sales with our integrated quote and booking features, accessible directly through the customer app and your Dealer Management System, making the process convenient and efficient.
Increase efficiency with powerful automations
Save significant time for service advisors with automations that send service reminders and warnings to customers, encouraging them to make bookings and enhancing operational efficiency.
One platform for all your vehicles
Support all vehicle brands and dealers with our unified platform, designed to streamline management and operations across your entire network.
Key features
Real-time status of your customers’ vehicles
Get a real-time overview of the technical status of your customers’ vehicles. Keep track of alarms and error codes, and reach out to them as soon as a car issue occurs.
Service lifecycle automation
Automate essential parts of the service reminder lifecycle and make sure your customers are notified in the app or by e-mail at the right time. Follow-up messages, calls, and reasons for declined service can also be tracked.
Chat module
Achieve the desired customer satisfaction by being online for them. Real-time communication makes everything easier, and by using the chat module you can guarantee that your customers get help when they need it.
Marketing Cloud
Running a new campaign you’d like your customers to know about? Get an overview of which customers have given you marketing consent and send a push notification to their app informing them about your latest offers and campaigns.
Team collaboration
ConnectedWorkshop was born with collaboration in mind. It’s simple to get an overview of who is working on what and assign responsibility to team members regarding specific conversations, vehicle alarms, and service reminders.
Track your performance
Keep track of active vehicle alarms, customer conversations, number of unit activations, conversion rates for service reminders, and much more. All this is readily available for you on the dashboard.
Integrations
Save time and simplify workshop management with our available integrations to your DMS and several other IT systems.
User management
Assign roles and specific workshops to each member of your team, and get a better overview of team distribution and tasks.
License management
Efficiently manage and allocate licenses within your workshop, ensuring that every team member has the access they need to optimize operations and customer service.
Activation flow
Get a hassle-free way to connect your customers to your workshop – the activation flow makes it easy to keep track of and process your customers’ activation requests.
Real-time status of your customers’ vehicles
Service lifecycle automation
Chat
module
Marketing
Cloud
Team
collaboration
Track your
performance
Integrations
User
management
License
management
Activation
flow
Seamless system integrations
Trusted by
Testimonials
ConnectedWorkshop helps aftermarket workshops target customers quickly and efficiently
Thomas Garder
ConnectedWorkshop enhances upselling opportunities
Nick Winther Aasted Høyer
Service data through the device
Allan Stender
Integral part of our aftermarket operations
Nicolas Vestergaard
A core part of our broader ecosystem
Access OEM APIs for seamless integration with factory-connected cars.
Retrofit hardware enabling comprehensive data access across all vehicle brands.
Enhance customer retention with data-driven service leads, easy communication, and convenient online booking.
Frequently Asked Questions
Does ConnectedWorkshop support a wide range of vehicle brands, including electric vehicles?
Absolutely! ConnectedWorkshop is designed to be versatile, allowing real-time data collection from all types of vehicles, including combustion engines, plug-in hybrids, and electric vehicles. This ensures you can access essential data from your entire customer base and provide top-notch service to every customer, regardless of their vehicle type.
How does our dealership obtain real-time vehicle data from customers?
By integrating the CC-link hardware device with ConnectedWorkshop, real-time data from your customers’ vehicles is continuously collected and transmitted directly to your dealership. This connection provides you with up-to-date vehicle information and lead overviews, enhancing your service capabilities.
What is the process for sending out customer campaigns through ConnectedWorkshop?
Using the ConnectedWorkshop Marketing Cloud module, you can easily create and launch marketing campaigns. Just a few simple steps are needed to set up a campaign, define your target audience, and send it directly to your customers via the Connected Cars App. This user-friendly approach makes mass communication efficient and effective.
Can ConnectedWorkshop integrate with existing dealership management systems?
Yes, ConnectedWorkshop is designed for easy integration with existing dealership management systems. Our platform can be seamlessly incorporated into your current operations, enhancing efficiency without disrupting existing workflows.
Do I need retrofit hardware?
No retrofit hardware is required as our system integrates seamlessly via an API, allowing you to connect and synchronize with existing systems without the need for additional hardware.
How long does it take to get started?
Although the full implementation project spans three months, our solution is designed as a “plug-and-play” system, which means it can be quickly integrated and operational shortly after setup, minimizing disruption and downtime.
What is vehicle telematics data?
Vehicle telematics data is the digital information generated by a vehicle and transmitted over a long distance using cellular or satellite networks. Think of it as the “vital signs” of a car sent in real-time to a central system.
It is a combination of two fields: telecommunications (sending data) and informatics (processing data). In a modern workshop context, this data is captured by a device that plugs into the vehicle’s OBD-II port.
Ready to transform your workshop?
Contact us today and unleash the power of real-time car data.
