Knowing a vehicle needs attention before it arrives gives a workshop time to plan. The team can contact the customer and find space in the calendar while there is still room to choose when the work happens.
In this ConnectedWorkshop session, Toke explains how vehicle data supports that process. He covers the information available through OEM APIs and the additional technical detail the CC-Link hardware device reads directly from the vehicle.
He then shows how workshops can use that information to start a conversation with the customer and book service work around available capacity. The closing audience Q&A explores the question behind the process: โHow do you get all of this data?โ
Watch the full session above.
