Delivering proactive service in the workshop
This quarter, Connected Cars and Volkswagen Commercial Vehicles launched a new partnership that brings proactive service and real-time diagnostics into the Connect Pro fleet management ecosystem. The integration of telematics hardware and digital service tools now helps dealers and fleet customers plan service more effectively, reduce downtime, and strengthen customer loyalty by turning vehicle data into proactive service opportunities.
The press release outlines how the partnership expands what Connect Pro offers across fleets and workshops. A new blog explores how importers support their dealer networks by introducing tools and sharing practical knowledge. In our webinar, we show how loyalty grows when workshops offer digital service that keeps drivers informed. And in our partner spotlight, United Motor Trade shares how real-time data helps build stronger relationships and lasting value.
Connected Cars and Volkswagen Commercial Vehicles join forces
We are proud to announce our new strategic partnership with Volkswagen Commercial Vehicles. Together, we are integrating our CC-Link telematics hardware device, CC-DataStream platform, and ConnectedWorkshop interface into Volkswagenโs Connect Pro fleet management system. This collaboration will bring predictive maintenance, real-time diagnostics, and proactive service directly into the hands of dealers and fleet customers.
By combining Volkswagenโs extensive vehicle platform with Connected Carsโ cutting-edge connectivity solutions, we are enabling fleets across Europe to reduce downtime, boost efficiency, and improve customer loyalty. This is a major step forward in building a smarter, more connected future for commercial vehicles.
๐ Read the press release here or here
How importers empower dealer success
Importers play a key role in enabling their dealer and workshop networks to succeed. We provide help centers, training academies, and other resources to support them, but the biggest impact comes when importers actively introduce the tools and explain how they bring value to everyday work.
CC-Link and ConnectedWorkshop are simple to install and easy to use. For teams to benefit, they first need to know the tools are available, understand how they work, and see the value they offer. When importers share that knowledge, adoption increases, confidence builds, and workshops are set up for long-term success.
Customer loyalty starts in the workshop
As vehicles get smarter, customers expect service to feel effortless. Workshops that offer proactive reminders, chat-based support, and digital quotes make it easier for drivers to stay informed and in control. With EVs changing service patterns, digital relationships help retain customers and protect long-term revenue.
In our recent webinar, we looked at how ConnectedWorkshop turns vehicle data into practical tools and insights. The platform helps identify leads, improve communication, and support timely outreach. This makes service more efficient and gives customers a reason to return.
โถ๏ธ Watch the full webinar on demand
Partner spotlight
Our business partners are at the heart of everything we do, and weโre proud to share their success stories. United Motor Trade in Palestine is using real-time data to meet customer expectations and strengthen relationships across its network.
With the Connected Cars App and ConnectedWorkshop, UMT gave drivers direct access to vehicle information and made service easier to manage. The platform improved communication between workshops and customers and helped attract new business. Real-time data now plays a central role in their plans to grow, retain customers, and deliver a more seamless service experience.
๐ Read their full success story
Stay connected
Thank you for reading. We hope this collection of insights from Q3ย 2025 gave you a clear view of how real-time data is driving results across the industry.
We look forward to bringing you more updates, stories, and insights throughout Q4. Stay informed with Connected Cars Digest, sharing expert knowledge and industry insights straight to your inbox.