Proactive service at scale
This year marks a major milestone as Connected Cars scales its proactive service approach through its partnership with Volkswagen Nutzfahrzeuge. The collaboration brings the benefits of connectivity into more markets and a broader operational setting than ever before.
In this edition of the Connected Cars Digest, we share examples of how workshops and importers use real-time vehicle data in everyday operations, enabling smoother service experiences and long term customer loyalty.
Proactive service for the winter tire season
Seasonal service moments offer a practical way to apply proactive service in everyday operations. The winter tire season, in particular, creates a timely point of contact between workshops and drivers, where service needs are both relevant and expected.
With targeted service communication in ConnectedWorkshop, workshops can reach customers at the right moment and make it easier to book a visit. This supports more balanced workshop planning over the season and helps reduce pressure during peak periods, while reinforcing trust through timely and useful outreach.
Connected Cars and Q8 building loyalty in Denmark
The same approach also applies outside the workshop setting. In Denmark, the collaboration between Connected Cars and Q8 Danmark A/S shows how partnerships can support everyday mobility by connecting vehicle-related services with familiar touchpoints drivers already use.
Over the past year, the partnership has supported millions of fuel transactions. These recurring interactions help reinforce customer relationships over time and contribute to a loyalty-driven model that fits naturally into daily routines.
How importers train workshops for success
Technology creates value when it is understood and confidently used. Training is therefore essential to helping workshops adopt new systems and integrate them into daily routines.
Through Semler Academy, Semler Mobility supports its dealers with structured training designed to build confidence and alignment. Clear introductions to tools like ConnectedWorkshop and CC-Link help ensure a consistent approach across the importer network and enable results at scale. You can learn more about how this Danish importer trains its dealer network in the article or in the video above.
The team that makes it possible
Behind every rollout and service process is a team working across functions and markets. Over the past year, close collaboration across teams have shaped what has been delivered.
This collective effort supports steady progress over time. It enables reliable execution and continued development as Connected Cars expands its work with partners and markets.
Stay connected
Thank you for taking the time to read this edition of Connected Cars Digest. We hope it offered a clear and useful view of how proactive service is being applied in practice and how these efforts come together across different parts of everyday operations.
More stories and insights will follow throughout the year as we continue to share learnings and experiences from across the industry.