When workshops stop waiting
The difference between a lost customer and a loyal one is often a single timely message. The stories here are about what getting connected looks like in practice, and what it means for the workshops and customers on the other side of it. A first conversation with a workshop team. A CC-Link going into an OBD socket.
This edition covers what platform adoption looks like and how the data that follows strengthens aftersales revenue.
A quick video tour of ConnectedWorkshop
Toke Krogh Theilgaard, Commercial Operations Manager, walks through how real-time data enables workshops to contact customers at exactly the right moment, before minor issues turn into costly disruptions. In this example, the selected workshop had 11 open warning lamp cases within the last 24 hours, giving a precise and actionable overview of which customers needed attention.
Instead of reacting to breakdowns, the team can step in early, on their terms and the customer’s.
โถ๏ธ Watch the full video tour
Introducing Connected Cars to workshop teams
When Nils Klostergaard Hansen, Senior Customer Success Manager, introduces Connected Cars to workshop teams, the goal is clear. Service operations need to understand how ConnectedWorkshop supports their daily routines and enables proactive service.
Adoption gains momentum when teams see the platform in action. Vehicle data becomes actionable, and the line of communication with customers gets shorter.
A timed CC-Link installation
Installing a CC-Link takes 4 minutes and 7 seconds. At least thatโs how long it took Bertram Krogh Graversen, Technical Documentation Assistant, in this timed installation on a VW Transporter.
Once connected to the OBD socket, the device begins transmitting real-time diagnostic data immediately. Engine fault codes and live odometer readings feed straight into the workshop dashboard, giving the team a full picture before the visit.
The aftersales loyalty problem
The moment the warranty ends, most customers start looking for a cheaper option. By year eight, the majority have already left. That’s also when their vehicle generates your highest revenue.
The workshops holding onto those customers are reaching out before the customer starts searching, with specific information about that specific vehicle. That’s what connected vehicle data makes possible.
๐ Full breakdown in the article
How workshops save time with real-time data
Real-time vehicle data, automated service reminders, integrated customer chat, vehicle history records. This guide walks through four core capabilities of ConnectedWorkshop and what each one means for day-to-day workshop operations.
Workshops that use the platform spend less time on admin and more time on work that drives revenue.
๐ Read the full guide
Stay connected
Thank you for taking the time to read this edition of Connected Cars Digest. We hope it offered a clear and useful view of how proactive service is being applied in practice and how these efforts come together across different parts of everyday operations.
More stories and insights will follow throughout the year as we continue to share learnings and experiences from across the industry.